Terms of service
OVERVIEW
Welcome to Charlotte Peart. In these Terms of Service, “we”, “us” and “our” refer to Charlotte Peart. We operate this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Our store is hosted on Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced in them (the “Terms of Service” or “Terms”), explain your rights and responsibilities when you use the Services.
Please review these Terms carefully. They contain important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you should not access or use the Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, and that you have given permission for any minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our online store or purchasing products or services, you may be required to provide certain details, such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the necessary rights to provide it.
You are responsible for keeping your account credentials secure and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to anyone else.
SECTION 2 - OUR PRODUCTS
We strive to display our products and services as accurately as possible in our online store. However, colors and product appearance may vary depending on your device type and your device settings or configuration.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or will match what is shown in our online store.
Product descriptions may be changed at any time without notice, at our sole discretion. We may discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Charlotte Peart may accept or refuse your order for any reason, at our discretion. An order is not accepted until Charlotte Peart confirms acceptance. We must receive and process your payment before your order is accepted.
Please check your order carefully before submitting it, as we may not be able to accommodate cancellation requests after an order has been accepted. If we do not accept an order, or if we change or cancel an order, we will try to notify you using the email address, billing address, and/or phone number you provided when placing the order.
Returns or exchanges are allowed only as described in our Refund Policy: https://charlottepeart.com/policies/refund-policy.
You represent and warrant that purchases are for your personal or household use only, and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions may change without notice. The price charged is the price in effect at the time your order is placed and will be shown in your order confirmation email. Unless explicitly stated otherwise, listed prices do not include taxes, shipping, handling, customs, or import fees.
Prices on our online store may differ from those in physical stores or other online stores operated by third parties. From time to time, we may offer promotions that impact pricing; those promotions may be governed by separate terms. If promotion terms conflict with these Terms, the promotion terms will apply.
You agree to provide accurate, current, and complete purchase, payment, and account information for all transactions, and to promptly update your information (including your email address, credit card numbers, and expiration dates) so we can complete transactions and contact you when necessary.
You represent and warrant that: (i) the credit card information you provide is true, correct, and complete; (ii) you are authorized to use the credit card; (iii) your credit card company will honor the charges; and (iv) you will pay all charges at the posted prices, including shipping and handling and any applicable taxes.
SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimates and are not guaranteed. We are not liable for delays caused by carriers, customs processing, or events outside our control. Once products are transferred to the carrier, title and risk of loss pass to you. For more information you can visit our shipping policy here: https://charlottepeart.com/policies/shipping-policy.
SECTION 6 - INTELLECTUAL PROPERTY
The Services, including, without limitation, trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement of these materials, are owned by Charlotte Peart, its affiliates, or licensors, and are protected by U.S. and international intellectual property laws.
These Terms allow you to use the Services only for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written permission.
Except as expressly stated, nothing in these Terms grants you any license or rights under any patent, trademark, copyright, or other intellectual property owned by Charlotte Peart, Shopify, or any third party. Unauthorized use may violate intellectual property laws. All rights not expressly granted are reserved by Charlotte Peart.
The names, logos, product and service names, designs, and slogans of Charlotte Peart are trademarks of Charlotte Peart or its affiliates or licensors and may not be used without prior written permission. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans are trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools offered by third parties as part of the Services. We do not monitor these tools and have no control over them or input into them.
You acknowledge that access to these tools is provided “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement. We are not liable for any issues arising from or related to your use of optional third-party tools.
Your use of these tools is at your own risk and discretion, and you should review and accept the terms provided by the relevant third party(ies).
We may also introduce new features, tools, or resources in the future. Any such additions will be considered part of the Services and will be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
The Services may include materials and links to third-party websites (including embedded third-party functionality). We do not review or verify the content or accuracy of third-party materials or websites you choose to access. If you leave the Services to access third-party materials or sites, you do so at your own risk.
We are not responsible for any harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content from third parties. Please review third-party policies and practices carefully before engaging in any transaction. Questions, complaints, claims, or concerns about third-party products or services should be directed to the third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]
Charlotte Peart is powered by Shopify, which enables us to provide the Services to you. However, all purchases and sales in our Store are made directly with Charlotte Peart. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and Charlotte Peart, including any injury, damage, or loss related to purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or relating to your purchases and transactions with Charlotte Peart.
SECTION 10 - PRIVACY POLICY
Any personal information we collect through the Services is governed by our Privacy Policy, available here: https://charlottepeart.com/policies/privacy-policy. Certain personal information may also be subject to Shopify’s Privacy Policy, available here. By using the Services, you confirm that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services to provide and improve the Services. Information you submit through the Services may be transmitted to and shared with Shopify and third parties, which may be located in countries other than your country of residence, for the purpose of providing services to you. See our Privacy Policy for details on how we, Shopify, and our partners use personal information: https://charlottepeart.com/policies/privacy-policy.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise share any ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium and for any purpose, including commercial purposes. For example, we may use this license to operate, provide, evaluate, improve, and promote the Services, and to perform our obligations and exercise our rights under these Terms.
You also represent and warrant that: (i) you own or have all necessary rights to provide the Feedback; (ii) you have disclosed any compensation or incentives received in connection with submitting Feedback; and (iii) your Feedback complies with these Terms. We are not obligated to (1) keep Feedback confidential, (2) pay compensation for Feedback, or (3) respond to Feedback.
We may, but are not required to, monitor, edit, or remove Feedback that we determine, at our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, otherwise objectionable, or in violation of any party’s intellectual property or these Terms.
You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your Feedback will not include unlawful, abusive, obscene, libelous, or otherwise improper content, or contain viruses, malware, or other harmful code that could affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone else, or otherwise mislead us or others about the origin of your Feedback. You are solely responsible for your Feedback and its accuracy. We assume no responsibility and accept no liability for Feedback posted by you or any third party.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
From time to time, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We may correct errors, inaccuracies, or omissions and may change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after an order has been submitted.
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes. You may not use the Services, directly or indirectly: (a) for unlawful or malicious purposes; (b) to violate any international, federal, provincial, state, or local laws, rules, or regulations; (c) to infringe or violate our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit or arrange the sending of advertising or promotional material, including junk mail, chain letters, spam, or similar solicitations; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or that may harm Charlotte Peart, Shopify, or users of the Services, or expose them to liability, as determined by us.
You also agree not to: (a) upload or transmit viruses or any malicious code that could affect the operation or functionality of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or bypass security features of the Services or any related website, other websites, or the internet.
We may suspend, disable, or terminate your account at any time, without notice, if we determine you have violated any part of these Terms.
SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part of the Services) at any time, without notice, in our sole discretion. You remain responsible for all amounts due up to and including the date of termination.
The following sections (and any others that by their nature should survive) will remain in effect after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy.
SECTION 15 - DISCLAIMER OF WARRANTIES
Information on or through the Services is provided for general information only. We do not guarantee that this information is accurate, complete, or useful. Any reliance on such information is at your own risk. We disclaim all responsibility and liability for any reliance placed on the materials by you or any other visitor, or by anyone informed of the contents.
Except where expressly stated by Charlotte Peart, the Services and all products offered through the Services are provided “as is” and “as available,” without representations, warranties, or conditions of any kind, whether express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow certain warranty disclaimers, so these disclaimers may not apply to you.
SECTION 16 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, Charlotte Peart and our partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors, and Shopify and its affiliates and their respective partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors, will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including (without limitation) lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Services, any products obtained through the Services, or any other claim related to your use of the Services or any product, including errors or omissions in content, or any loss or damage resulting from use of the Services or any content (or product) posted, transmitted, or otherwise made available through the Services, even if advised of the possibility of such damages.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Charlotte Peart, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims (including reasonable attorneys’ fees) owed to a third party that arise from or relate to: (1) your breach of these Terms or documents incorporated by reference; (2) your violation of any law or third-party rights; or (3) your access to or use of the Services.
We will notify you of any indemnifiable claim, though failure to notify promptly will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of the claim at your expense (including selection of counsel), but we will not settle any claim that requires non-monetary obligations from you without your consent (which will not be unreasonably withheld). You agree to cooperate in the defense of indemnified claims, including by providing relevant documents.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will still be enforceable to the fullest extent allowed by law, and the unenforceable portion will be considered severed from these Terms. This will not affect the validity or enforceability of the remaining provisions.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
If we do not exercise or enforce any right or provision of these Terms, that does not constitute a waiver of that right or provision.
These Terms, along with any policies or operating rules posted by us on this site or related to the Services, form the entire agreement between you and us regarding your use of the Services, and replace any prior or contemporaneous agreements, communications, and proposals (whether oral or written), including prior versions of the Terms.
Any ambiguity in interpreting these Terms will not be interpreted against the party that drafted them.
SECTION 20 - ASSIGNMENT
You may not delegate, transfer, or assign this Agreement or any rights or obligations under it without our prior written consent, and any attempt to do so will be void. We may transfer, assign, or delegate these Terms and our rights and obligations without notice to you and without your consent.
SECTION 21 - GOVERNING LAW
These Terms and any separate agreements under which we provide the Services are governed by and interpreted in accordance with the federal and state (or territorial) courts in the jurisdiction where Charlotte Peart is headquartered. You and Charlotte Peart agree to venue and personal jurisdiction in those courts.
SECTION 22 - HEADINGS
Headings are included for convenience only and do not limit or otherwise affect these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can view the most current version of the Terms of Service at any time on this page.
We may update, change, or replace any part of these Terms at our sole discretion by posting updates to our website. It is your responsibility to check the website periodically for changes. We will notify you of material changes as required by applicable law, and those changes will take effect on the date stated in the notice. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
SECTION 24 - CONTACT INFORMATION
Store name: Charlotte Peart
Company name: Cresvaro Commerce
Company Address: Pastoorforagienstraat 8, Buchten, Limburg, 6122BS, Netherlands
KVK number: 99947463
Phone: +447366432058
Email: info@charlottepeart.com
Monday to Friday: 9am - 6pm (GMT)
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.