Privacy policy

Last updated: February 23, 2026

Charlotte Peart operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Charlotte Peart is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies you, or that can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so it cannot reasonably be linked to an individual. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information (including inferences drawn from this information):

  • Contact details such as your name, address, billing address, shipping address, phone number, and email address.
  • Financial information such as credit or debit card numbers, payment card details, financial account information, transaction details, form of payment, payment confirmation, and other payment-related details.
  • Account information such as your username, password, security questions, preferences, and settings.
  • Transaction information such as items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us such as information you include when contacting us, including customer support inquiries.
  • Device information such as details about your device, browser, or network connection, including your IP address and other unique identifiers.
  • Usage information such as how and when you interact with, navigate, or use the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information to us.
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
  • From service providers, including when we use them to enable certain technologies and when they collect or process personal information on our behalf.
  • From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Provide, tailor, and improve the Services. We use personal information to provide the Services and perform our contract with you, including processing payments, fulfilling orders, remembering preferences and items you are interested in, sending account-related notifications, handling purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling reviews, and offering a personalized shopping experience (such as recommending products related to your purchases). This may also include using your personal information to tailor and improve the Services.
  • Marketing and advertising. We use personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional messages by email, text message, or postal mail, and showing online advertisements for products or services on the Services or elsewhere, including based on items you previously purchased, added to your cart, or other activity on the Services.
  • Security and fraud prevention. We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you create an account, you are responsible for safeguarding your login credentials. We recommend that you do not share your username, password, or other access details with anyone.
  • Communicating with you. We use personal information to provide customer support, respond to you, deliver services effectively, and maintain our business relationship with you.
  • Legal reasons. We use personal information to comply with applicable law and respond to valid legal requests (including from law enforcement or government agencies), to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain situations, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These situations may include:

  • With Shopify, vendors, and other service providers who perform services for us (such as IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners process your information according to their own privacy notices. Depending on where you live, you may have the right to direct us not to share information for targeted advertising and marketing based on your activity across different merchants and websites.
  • When you direct us, request it, or consent to our sharing of certain information with third parties, for example, to ship products to you, or through the use of social media widgets or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction (such as a merger, acquisition, or bankruptcy), to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries outside where you live, to provide and improve the Services.

To help protect, grow, and improve our business, we also use certain Shopify enhanced features that incorporate data and information from your interactions with our Store, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our Store, along with your interactions with other merchants and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding this processing.

To learn more about how Shopify uses personal information and your rights, you can review the Shopify Consumer Privacy Policy. Depending on where you live, you may also be able to exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or online platforms operated by third parties. If you follow a link to a site that is not affiliated with or controlled by us, you should review that third party’s privacy and security policies and terms. We are not responsible for the privacy or security practices of third-party sites, or for the accuracy, completeness, or reliability of information on those sites.

Information you share in public or semi-public spaces (including on third-party social networks) may be visible to other users without limitation, both on the Services and on those third-party platforms. Including third-party links does not, by itself, mean we endorse those platforms or their operators, except as stated on the Services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe a child has provided us with personal information, you may contact us using the details below to request deletion of that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security system is perfect, and we cannot guarantee absolute security. Information you send to us may not be secure while in transit, so we recommend avoiding unsecure channels when sharing sensitive or confidential information.

We keep personal information only as long as needed for the purposes described in this Privacy Policy, including to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce agreements and policies. Retention periods vary depending on the type of information and the purpose for which it is processed.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below regarding your personal information. These rights are not absolute, may apply only in certain situations, and we may deny requests where permitted by law.

  • Right to access / know. You may have the right to request access to the personal information we hold about you.
  • Right to delete. You may have the right to request deletion of personal information we maintain about you.
  • Right to correct. You may have the right to request correction of inaccurate personal information we maintain about you.
  • Right of portability. You may have the right to receive a copy of your personal information and request transfer to a third party in certain circumstances, subject to exceptions.
  • Managing communication preferences. You may unsubscribe from promotional emails at any time using the unsubscribe option in our emails. If you opt out, we may still send non-promotional communications, such as messages about your account or orders.

If you live in the UK or the European Economic Area, and subject to local law and applicable limitations, you may also have:

  • Right to object and restrict processing. You may have the right to ask us to stop or limit processing of personal information for certain purposes.
  • Right to withdraw consent. Where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

You may exercise your rights where indicated on the Services or by contacting us using the details below. To learn more about rights related to personal information processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request, as required or permitted by law. Where allowed, you may appoint an authorized agent to submit a request on your behalf. We may require proof that the agent is authorized and may still need you to verify your identity directly with us. We will respond within the timeframe required by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, and/or to file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside the country where you live.

If we transfer personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or the UK equivalent, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, revise the “Last updated” date, and provide notice as required by applicable law.

Contact Information

Store name: Charlotte Peart
Company name: Cresvaro Commerce
Company Address: Pastoorforagienstraat 8, Buchten, Limburg, 6122BS, Netherlands

KVK number: 99947463
Phone: +447366432058
Email: info@charlottepeart.com

Monday to Friday: 9am - 6pm (GMT)
Saturday and Sunday: Closed

We aim to respond to your inquiries within 24 hours.