Frequently Asked Questions
How can I contact Charlotte Peart?
You can email us at info@charlottepeart.com or reach out via our Contact page. Our customer service team is happy to assist with any questions you may have.
Do you ship worldwide?
No
Where are the products located and where are they shipped from?
Some of our products are shipped from the Netherlands, while others are shipped from China. The warehouse from which we ship your products may vary based on stock levels and demand. For complete transparency: our products are not manufactured in the Netherlands, but generally in China. This ensures that you receive the best products at the best possible prices.
Are my payment details secure?
Yes, your payment details are encrypted and protected using industry-standard security measures. You can find more information in our Payment Policy.
What payment methods do you accept?
Payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- Google Pay
- Shop Pay
- Apple Pay
Do you offer free shipping?
We offer free delivery on all orders within the United Kingdom. For more information, please see our Shipping Policy.
Can I change or cancel my order?
As we strive to process orders as quickly as possible, any changes/cancellations must be requested within 15 minutes of placing the order. After this time, orders are automatically processed in our system and requests made after this time will be refused. Your order can be returned after receipt for a full refund.
What are your delivery times?
Orders are processed within 2–3 business days. Once dispatched, delivery typically takes 4–9 business days (Monday–Friday). Overall, you can expect your order to arrive within 6–12 business days.
How long do I have to return a product?
You have 30 days from the delivery date to return a product. Full details are available in our Return & Refund Policy.
When will I receive my refund?
All refunds will be credited to your original payment method. If you paid by credit card or debit card, refunds will be sent to the card-issuing bank within 7-10 working days of receiving the returned item or cancellation request. Please contact the bank that issued the card if you have any questions about when the amount will be credited to your account. If you have not yet received a refund for your return, you can do the following: Contact your bank/credit card company. It may take some time for the refund to be credited to your account.